Refund policy
Return / Replacement / Refund Policy – Priyav Industries
At Priyav Industries, we strive to deliver quality products and a smooth customer experience. Since many of our offerings involve raw materials and specialized items, returns, replacements, and refunds are handled under specific conditions only. We request all customers to read item details and policy carefully before placing an order.
1. Damaged or Defective Delivery
If your order is received in a damaged condition, you must inform us within 24 hours of delivery.
To raise a valid claim, please provide:
A complete unboxing video (starting from sealed package). Clear images showing the damage
Your Order ID
Share details at: 📧priyavmch@gmail.com OR WhatsApp+91-9856622226
Important Guidelines:
The video must clearly show the sealed package, opening process, and damage. Edited or partial recordings will not be accepted, Claims raised after 24 hours will not be considered. If the parcel appears tampered, record the video before opening
Resolution:
Claims are subject to verification, only damaged/defective items will be replaced
Requests without proper proof will not be accepted
2. When Returns Are Accepted
We accept returns only in the following situations:
You received an incorrect product. The product has a verified manufacturing defect
Returns will not be accepted for:
Change of mind. Incorrect selection by the customer. Minor variations in colour, fragrance, finish, or texture. Differences due to personal expectations. Performance variations depending on usage. Here option for replacement with extra courier charge.
3. Return Shipping Support (If Error Is Ours)
If the return is approved due to our mistake:
Return courier cost will be reimbursed up to ₹50 per kg
Please note:
Any amount beyond ₹50/kg will not be covered. Customers are advised to choose cost-effective courier services. India Post can be used as an economical option. Damaged return not acceptable pack properly.
4. Timeline for Raising Requests
Return/replacement requests must be raised within 48 hours of delivery
Requests after this period will not be entertained
5. Proof Requirements
For any claim, the following are mandatory:
1. Order ID
2. Unboxing video
3. Supporting photos
6. Condition of Returned Items
Returned products must:
Be unused, be in original packaging, be in resalable condition.
7. Return Approval (Mandatory)
Returns must be approved by our team before dispatch
Any return sent without approval may be rejected
8. Items Not Eligible for Return
Opened or used products. Fragrance oils once opened. Customized or made-to-order items. Clearance or discounted products. Items damaged due to misuse.
9. Product-Specific Notes
Glass products are fragile, and damage during shipping will not be covered under claims.
Metal tins or containers may have small dents, marks, or slight shape variations due to handling and manufacturing.
Wax-based products may soften or melt during transit in warm temperatures, but this does not impact product performance.
Fragrance oils can vary slightly in colour from batch to batch, which is normal.
A weight variation of up to ±5% is considered acceptable.
10. Usage Disclaimer
Product performance may vary based on:
Type of material used. Method of application. Environmental conditions. Such variations are not treated as defects.
11. Charges & Deductions
Shipping charges are non-refundable
In approved returns:
A restocking fee up to 15% may apply. Actual shipping cost will be deducted
For free shipping orders: Original courier charges (approx. ₹40–₹60/kg) will be deducted
12. Return Shipping Responsibility
Customers must arrange return shipping
Proper and secure packaging is required. No refund if product is damaged during return transit
13. Refunds & Replacements
Replacement or store credit is preferred
Refunds are issued only in exceptional approved cases
If approved: Processed within 3–5 working days
14. Partial Claims
Only affected products will be replaced
Full order refunds are not applicable unless the entire order is defective
15. Order Cancellation
Orders cannot be cancelled after processing or dispatch
Cancellation requests must be made immediately after placing the order or before dispatch
16. Shipping & Delivery Disclaimer
Deliveries are handled by third-party courier partners. Timelines may vary due to:
Operational delays. Weather conditions. Logistics challenges
Important:
We are not responsible for courier delays. Our team will assist in resolving shipment issues
Customer cooperation is expected during resolution
In case of lost shipments:
If courier compensates → amount passed to customer
If not → resolution may be mutually discussed. As a goodwill gesture, we may offer discounts or benefits on future purchases.
17. Final Authority
All decisions regarding returns, refunds, and replacements rest solely with Priyav Industries, and shall be final and binding.
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✔Agreement
By placing an order with Priyav Industries, you acknowledge and agree to all terms mentioned in this policy.
